Shipping Policy
- Order Processing Time: All orders are processed within 1-3 business days after payment confirmation.
- Delivery Time: Once dispatched, your order will typically arrive within 3-7 business days, depending on your location and our courier partner.
- Shipping Charges: We offer free shipping on most orders. Any additional shipping charges (if applicable) will be clearly displayed during checkout before you finalize your purchase.
- Tracking: Once your order ships, we’ll send you a tracking number via email or SMS so you can easily monitor its delivery status.
- Delays: While we strive for timely delivery, unexpected delays due to courier issues or unforeseen circumstances (like severe weather) may occur. We appreciate your understanding.
Returns & Exchange Policy
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligible Items: Products must be unused, in their original packaging, and include all accessories and tags. Items that are damaged, used, or missing parts may not be accepted.
- Non-Returnable Items: For hygiene and other reasons, certain items like screen protectors, earphones, opened software, or products marked as “final sale” cannot be returned.
- Initiating a Return: To initiate a return, please contact our support team at
sales@storeplex.shopwith your order number and the reason for your return. A proof of purchase (your order confirmation) is required. - Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5-10 business days.
- Exchange: If you need a replacement for a faulty or wrong item received, please contact us, and we will arrange the exchange promptly.
- Return Shipping: If the return is due to our error (e.g., you received a wrong or damaged item), we will cover the return shipping costs. In all other cases, the customer is responsible for return shipping expenses.
Contact Us
For any shipping or return-related questions, please feel free to contact our support team: Email: sales@storeplex.shop