Effective Date: July 22, 2025
At StorePlex, your privacy matters deeply. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. It also outlines your rights regarding your data.
Information We Collect
Personal Information: When you register an account, place an order, or contact us, we collect details such as your name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details, processed securely by third parties).
Usage Data: We automatically gather non-personal information about your interaction with our website. This includes your IP address, browser type, device details, operating system, referring URLs, pages visited, time spent on the site, and clickstream data.
Cookies & Tracking Technologies: We use cookies and similar technologies (like web beacons or pixels) to improve your shopping experience, understand user behavior, and track website performance. For more detailed information, please refer to our separate Cookie Policy.
How We Use Your Information
We use your personal information for specific, legitimate purposes based on a legal basis:
To Fulfill Contracts (Process Orders): We use your personal information to confirm orders, process payments, deliver products, manage returns/exchanges, and provide customer service and order updates. This processing is necessary for the performance of the contract between you and StorePlex.
For Legitimate Interests (Website Improvement, Marketing):
Customer Communication: We may use your email or phone number to send updates about your order. With your explicit consent, we may also send you information about new products, special offers, or promotions. You can unsubscribe from promotional emails anytime. This is based on our legitimate interest in communicating with our customers and marketing our products.
Website Improvement: Non-personal usage data helps us analyze trends, measure performance, and enhance the usability, functionality, and security of our site. This is based on our legitimate interest in improving our services.
Fraud Prevention: To detect and prevent fraudulent transactions and activities. This is based on our legitimate interest in protecting our business and customers.
With Your Consent (Specific Marketing Opt-ins): For certain types of processing, especially direct marketing not based on legitimate interest, we rely on your explicit consent. You have the right to withdraw your consent at any time.
To Comply with Legal Obligations: We may process your information when legally required to do so, for example, in response to a subpoena, court order, or governmental regulations.
Sharing Your Information
We may share your information only when necessary and with appropriate safeguards:
Service Providers: We share limited information with trusted third-party vendors who assist us in operating our business. These services include payment processing, shipping and logistics, website hosting and data analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Obligations: We may disclose your information when legally required to do so, for example, in response to a subpoena, court order, or other legal process, or to protect the rights, safety, or property of StorePlex, our users, or others.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and choices you may have regarding your information.
International Data Transfers
As a global business, StorePlex may transfer your personal information to countries outside of your country of residence, including to India where our primary operations are located, or to countries where our service providers are located. These countries may have different data protection laws than your own. When we transfer your data internationally, we implement appropriate safeguards to ensure your data remains protected, such as utilizing legally recognized mechanisms to ensure an adequate level of data protection.
Data Security
We apply industry-standard security practices to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. This includes using encryption, firewalls, and secure socket layer (SSL) technology. While we strive to protect your personal information, no system is entirely foolproof, and we cannot guarantee complete security over internet transmissions. You are responsible for keeping your account password confidential.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
For example:
Order and Transaction Data: We generally retain data related to your orders and financial transactions for up to 7 years to comply with tax and accounting laws, or for potential legal claims.
Account Information: Your account information is retained as long as your account is active. If your account becomes inactive or is closed, we may retain your data for a period of up to 2 years thereafter to facilitate re-engagement, resolve disputes, or for record-keeping purposes.
Marketing Communication Data: Data used for sending marketing communications is retained until you withdraw your consent or opt-out.
Your Rights
You have specific rights regarding your personal information. To exercise any of these rights, please contact us at sales@storeplex.shop. We will respond to your request within the timeframe required by applicable law.
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction/Rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Deletion/Erasure (“Right to Be Forgotten”): You can request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You may request that we limit the way we use your personal information.
Right to Object to Processing: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on our legitimate interests.
Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
California Privacy Rights (for eligible California Consumers)
If you are a California resident and your business interactions with StorePlex meet certain thresholds under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have additional rights concerning your personal information:
Right to Know: The right to request that we disclose what personal information we collect, use, disclose, and sell/share.
Right to Opt-Out of Sale/Sharing: The right to direct us not to sell or share your personal information. We respect this right.
Right to Limit Use and Disclosure of Sensitive Personal Information: The right to limit the use and disclosure of your sensitive personal information to that necessary to perform the services you requested.
Right to Correction: The right to request the correction of inaccurate personal information.
Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA/CPRA rights.
To exercise your California privacy rights, please contact us at sales@storeplex.shop. We will provide you with the necessary methods to submit your request upon contact.
Children’s Privacy
Our website is not intended for children under the age of 13 years. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers promptly.
Policy Updates
StorePlex reserves the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please reach out to us: Email: sales@storeplex.shop